Under the patronage of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, and President of Hamdan Bin Mohammed Smart University (HBMSU)

INNOVATION ARABIA

Conference Speakers

Mohammed

HE Mohammed Bin Taliah

Chief of Government Services | United Arab Emirates
United Arab Emirates Government

His Excellency Mohammed Bin Taliah is the Chief of Government Services of the United Arab Emirates Government, where he oversees improving government services and implementing programs to ensure providing high quality services through the Emirates Government Service Excellence Program (EGSEP), which aims to raise the efficiency of government services and improve customer experience. He also oversees other programs including the Global Star Rating System, Khadamati system, and the Best M-Governm [...]

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A.

Prof. A. Parasuraman

Emeritus Professor of Marketing & James W. McLamore Chair Emeritus | USA
University of Miami, USA

Professor A. Parasuraman ("Parsu") is Emeritus Professor of Marketing and James W. McLamore Chair Emeritus at the Miami Herbert Business School, University of Miami (USA). He currently serves as Mentor of the AIM-Parasuraman Center for Service Excellence at the Jagdish Sheth School of Management (JAGSOM) in Bengaluru (India) and Pro-Chancellor (Academics) of Vijaybhoomi University in Karjat (Greater Mumbai, India). He is renowned globally as a leading expert in service quality and customer servi [...]

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Mohammed

Dr. Mohammed A. Nasseef

Assistant Professor of Quality and Excellence | Saudi Arabia
King Abdulaziz University, Saudi Arabia

DR. MOHAMMED ABDULLAH NASSEEF Dean of Islamic Economic Institute Assistant Professor of Total Quality in the Department of Business Administration at King Abdulaziz University Executive Member of the Saudi Council for Quality, Presenter of several workshops in the Service Excellence System for Governmental Entities, assessor in Sheikh Khalifa Excellence Award, certified Six Sigma and Excellence Management by the American Harrington Institute, Member of the American Society for Quality (ASQ) [...]

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Moza

Ms. Moza Suwaidan

Director of Strategy & Innovation | United Arab Emirates
Smart Dubai Government**

Moza Suwaidan Director of Strategy and Innovation Director General Advisor Dubai Digital Authority - Dubai Government In her position as the Director of Strategy & Innovation, Moza is responsible for managing and delivering Technology Solutions, Strategy and Performance, Quality Management, Excellence, Enterprise Architecture and Portfolio Management functions. She has more than 20 years of rich professional experience in which she also led key city strategic initiatives, the recent [...]

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Phil

Prof. Phil Klaus

Professor of Customer Experience Strategy and Management | Monaco
International University of Monaco

Prof. Dr. Phil Klaus MBA, MRes Professor of Customer Experience Strategy and Management Prof. Dr. Phil’ Klaus is widely considered one of the leading global Customer Experience Strategists. He is the founder of Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience and Marketing Strategy at the International University of Monaco, bestselling author of “Measuring Customer Experience – How to Develop and Execute the Most Profitable Customer Experience Strategies,” C [...]

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Dr. Amna

HE Dr. Amna Aldahak Al Shamsi

Assistant Undersecretary, Care & Capacity Building Sector | United Arab Emirates
Ministry of Education - UAE**

Her Excellency Dr. Amna AlDahak AlShamsi is the Assistant Undersecretary for Care & Capacity Building Sector at the Ministry of Education in UAE since July 2016 where she has led several strategic programs and initiatives that target two key focus areas, namely Identification and Enrichment of Gifted and Innovative Students and Student Empowerments through capacity building programs. She was also named the UAE Government Spokesperson in April 2020 during the COVID-19 Pandemic where she participa [...]

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Mohammed

Mr. Mohammed Al Ajmani

Head of Performance Management Section | United Arab Emirates
Ministry of Human Resources & Emiratisation, UAE

• UAEU alumni “bachelor’s in law “ • HBMSU alumni “Master of science in organizational excellence “ • Head of performance management section, in Strategy and Future department at Ministry of Human Resources and Emiratisation. • Interested in Public speaking and concepts related to business and customer service. • Winner of the second place in the Minister of Human Resources and Emiratisation Award for the category of the best young citizen in 2019. • Member of the "Med [...]

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Joelle

Ms. Joelle Saab

Head of the EXPO 2020 Project, Dulsco, Official Waste Management partner of EXPO 2020 | United Arab Emirates
Dulsco

As the Expo 2020 Project Head assigned to represent Dulsco who are the Official Waste Management Partner of Expo 2020 Dubai, Joelle Saab is charged with the responsibility of overseeing all aspects pertaining to the delivery of a successful event including the design and execution of the waste management and recycling strategy, as well as achieving the sustainability related goals set for this event. Her academic background, including a bachelors degree in Biochemistry/Life Science and a masters [...]

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Olav

Mr. Olav Scholte

Strategic Alliances, Public & Government Affairs and Agriculture | United Arab Emirates
Signify**

After graduating from the University of Amsterdam as MA in business economics, Olav started his career in 1999 as product manager for Philips Lighting in the Netherlands. After several positions in Latin America, Olav worked on the introduction of LED technology in Philips’ lighting fixtures for general lighting. Olav is based in Dubai since 2012 to bring LED technology and other innovations to the market in the Middle East, such as Dubai Lamp. Now Olav is looking after the agriculture busines [...]

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Ashraf

Dr. Ashraf Mahate

Chief Economist – Dubai Exports, Dubai Department of Economic Development | United Arab Emirates
Dubai Department of Economic Development

Dr. Ashraf Mahate is currently the Chief Economist at Dubai Industries and Exports, which is the industrial development and trade promotion organisation within the Emirate of Dubai and an agency of the Dubai Department of Economic Development part of the Government of Dubai. In his current capacity, Dr. Mahate provides econometric analysis, evidence-based policy design and development, information and advice to key decision makers that promotes a structured as well as detailed understanding of i [...]

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Alia

Ms. Alia Aljanahi

Senior Project Manager | United Arab Emirates
UAE Federal Government

Alia Aljanaahi is a Senior Project Manager in UAE Federal Government. She has a rich professional experience in Information Technology, Government Excellence and Performance. Alia holds a Bachelor’s degree in Business Information Technology from Higher Colleges of Technology (Distinction with Honors), and an Executive MBA in Strategic Management from Higher Colleges of Technology (Distinction with Honors). She also completed a various professional certifications in Artificial Intelligence, Pro [...]

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Stephen

Prof. Stephen Murgatroyd

CEO | USA
Collaborative Media Group Inc.**

As we adjust to the post-pandemic world, employers and organizations around the world are looking differently at their employees and focusing more on what they can do than on what they are qualified to do. The distinction is important – the distinction between certification and capabilities, between skills and potential. Key Take Away’s from this presentation: • Skills, competencies, and capabilities are the new currency in the labour market. • The question employers are asking is [...]

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George

Mr. George Ubachs

Managing Director | United Arab Emirates
EADTU

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Sara

Dr. Sara Dr. Almarzooqi

Writer and Educator | United Arab Emirates
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Laila

Ms. Laila Alshaer

Owner and Founder | United Arab Emirates
Hanover Medical Services

A passionate Emirati Entrepreneur and businesswoman. Graduate from Michigan University in United States of America. Serving in Abu Dhabi Police Force and owner or Medical Health Care, Food and Beverage, Online Platform services.

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Natalia

Dr. Natalia Amelina

Chief of Unit of Teacher Professional Development and Networking | United Arab Emirates
UNESCO IITE

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Ed

Prof. Ed Robeck

Director of Education and Outreach | United Arab Emirates
American Geosciences Institute

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Souma

Dr. Souma Alhaj Ali

Director of Excellence and Governance | United Arab Emirates
Hamdan Bin Mohammed Smart University (HBMSU)**

Dr. Souma Alhaj Ali is an Associate Professor in Industrial Engineering-Artificial Neural Network and Robotics; she is currently the Director for Excellence and Governance at Hamdan Bin Mohammed Smart University. She has a strong record of achievement combining skills in diverse areas of Industrial Engineering, Artificial Intelligence, and Quality and Excellence. She’s held many positions in public and private sectors, including the Director of the Center of Academic Quality Assurance at Hashe [...]

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Darshan

Mr. Darshan Dagli

Director Software Solutions, META | United Arab Emirates
Honeywell Middle East - United Arab Emirates (UAE)**

Managing a world class team with a software mindset that can deploy latest IoT technologies. This allows customers to transform their building operations towards digital services resulting in sustainability and efficiency improvements.

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Mohamed

Mr. Mohamed Jany

Partner | United Arab Emirates
Souq Beauty Gift Trading, UAE

Received my diploma in National Business in 2009. I’ve previously worked at Emirates Airlines cargo as a customer service supervisor. I later moved to Aviation Security in DCAA and currently working in Sharjah Media Council while I am simultaneously studying to obtain my degree in Business and Quality Management from HBMSU. I love adventures and taking risks and enjoy life as it takes me on its roller coaster.

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Maryam

Ms. Maryam Al Zarooni

Learner | United Arab Emirates
Hamdan Bin Mohammed Smart University (HBMSU)**

An ambitious and passionate Alumni from HBMSU, with a bachelor’s degree in business & Human Resources. Previous Learner Council president of year 2019 and a current Postgraduate Learner in Innovation and Change Management. Aiming to grow in an environment that motivates excellence, passion for work, and loyalty towards the committee; that will strengthen my personal character and support my career growth.

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Nasra

Mrs. Nasra Alhebsi

Learner | United Arab Emirates
Hamdan Bin Mohammed Smart University (HBMSU)**

I am self-motivated and looking forward to self-development and motivation in my career, currently pursuing my bachelor’s degree in human resources. Aiming to be an expert in the training and development area . Currently working on an innovative platform related to internal training and development that encourages sustainable learning. Obtained a professional certification in digital marketing.

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Dolly

Ms. Dolly Otaky

Institutional Intelligence Director | United Arab Emirates
Hamdan Bin Mohammed Smart University (HBMSU)**

Dolly Otaky is an education professional with a broad experience in teaching and educational management. After a brief career as a primary school teacher, she started her career in higher education as a teacher educator, and has moved on to educational management roles including continuing education and training, academic quality assurance and accreditation, and institutional research. Dolly is currently the Director of Institutional Intelligence at Hamdan Bin Mohammed Smart University.

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Omar

Mr. Omar Alhumairi

. | United Arab Emirates
The Supreme Legislation Committee, UAE

Graduate from Master of Science in Innovation and Change Management, head of strategy and Quality section, and president of the Youth Council of the Supreme Legislation Committee, and the president of HBMSU Alumni Council. As the President of Youth Council at his workplace, he worked on exploring the hidden talents of the Youth, lead youth initiatives and empower them to take responsibilities and build a safe environment to experiment and trail and error as a means to enhance youth experience i [...]

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Marwa

Dr. Marwa Shalwani

entist‏ and member in CSR committee, presenter of Seha wa Saada media program | United Arab Emirates
MOH UAE**

Dr. Marwa Shalwani is a dental general practitioner in Dubai Health Authority as well as a member in Corporate Social Responsibility (CSR) committee. She is a presenter of “Seha W Saada”: TV/social media show that promote health awareness on various trending issues among UAE community on Dubai TV and Sama Dubai TV. Since the beginning of Covid 19 pandemic, she has joined the Covid Command and Control Centre of Emirate of Dubai as a data analysis team-leader to facilitate residents and touris [...]

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Mohamed

Dr. Mohamed Al Hebsi

Student Exchange Program | United Arab Emirates
Leeds University in United Kingdom

My name is Mohamed Abdulla Alhebsi, a Postgraduate researcher (PhD student) at the University of Leeds specialised in Material Science and Engineering, sponsored by ADNOC, expecting to graduate in December 2021. I have a bachelor’s degree in Mechanical Engineering from the University of Leeds with Class I and Honours. Started my PhD at the age of 22. I was the head and a member of the Global Youth Council in the UK. Founder and former president of the UAE Society in Leeds. I worked on dif [...]

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Sanjai

Dr. Sanjai Parahoo

Associate Professor | United Arab Emirates
Hamdan Bin Mohammed Smart University (HBMSU)**

Dr Sanjai K Parahoo combines an Engineering degree with an MBA and a PhD in Services Management. He is currently Associate Professor of Service Innovation and Management at the School of Business and Quality Management at Hamdan Bin Mohammed Smart University, Dubai. He has published over 40 articles in leading journals in Service Innovaton and Management in both Education and Business settings. He is formally trained in Innovation and IPR management and has over 10 years experience in securing f [...]

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Mohamed

Mr. Mohamed Al Hammadi

Certified Human Development and Creativity trainer | United Arab Emirates
The Ideology Training institute, UAE

Master of Science in Service Leadership & Innovation, Bachelor in Business & Quality Management, and National Diploma in Aerospace Engineering Certified professional trainer excellence from Emirates Association for Management Consulates and Trainers focusing on leadership, innovation, service design and quality management. Experience professional having previously worked with various government projects and training programs. Over 15 years of experience working closely with clients providing ex [...]

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Ali

Mr. Ali Al Shamsi

.Student | United Arab Emirates
Ministry of Interior, UAE

Student in HBMSU Master of Science in Innovation and Change management, Entrepreneur

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Ahmad

Mr. Ahmad Al Nashash

Executive Contract Officer | United Arab Emirates
Al Wahda Sports and Culture Club, UAE

• HBMSU alumni “Bachelor Business management in Accounting”. • Learner council member 3 years “2016-2018”. • Executive Contract officer at “Al Wahda Sports Cultural Club”. • Interested in managing and studying new business projects. • Owner and partner in “Blueteam mobile car care - firefox delivery”.

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Sayed

Mr. Sayed Ahmad Almoosawi

Chief Executive Officer | United Arab Emirates
Freez Ice Cream

• Sayed Ahmad is an entrepreneur and has established his own business brand called Freez. • Freez is a UAE brand established in Dubai in year 2016 in a small hidden location. From this location, freez carried on its expansion to have 17 branches across UAE and 4 branches in KSA and 2 branches in Oman. • He is currently working in RTA as a Chief IT Auditor and he has more than 20 years of experience in IT Audit, IT Security fields and System Management. Before that he was a Senior IT Aud [...]

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Mohamed

Mr. Mohamed Khalifa

. | United Arab Emirates
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Mohammad

Mr. Mohammad Hussain

Executive Education Officer | United Arab Emirates
Mohammad Bin Rashed School of Government

Mohammad Hussain Gulfam graduated from the program of Bachelor of Business and Quality Management from HBMSU. He works as an Executive Education Officer in Mohammad Bin Rashid School of Government. Furthermore, he is a member and secretary of the HBMSU Alumni Council. Also, he is passionate about volunteering with governments in Local occasions and global conferences.

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Hajar

Ms. Hajar Yousef

Emirati Storyteller | United Arab Emirates
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Shatha

Dr. Shatha Hawarna

. | United Arab Emirates
Hamdan Bin Mohammed Smart University (HBMSU)**

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Hadeel

Mr. Hadeel Almuraqab

Freelancer photographer and social media marketing, UAE | United Arab Emirates
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Reem

Ms. Reem Alsuwaidi

Owner | United Arab Emirates
United Football Academy, UAE

An Emirati entrepreneurial and the owner of United Football Academy in Dubai. Currently enrolled in master’s degree of Management in Entrepreneurial Leadership at Hamdan Bin Mohammed Smart University with 15 years’ of professional experience in different sectors such as banking, customer service and human resources. Working in a government sector as a Deputy Senior Manager, the first Emirati to win two Global awards from the ROI methodology creator (Dr. Jack Phillips – ROI Institute – US [...]

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Saad E.

Mr. Saad E. Abbas

Smart Training Manager | United Arab Emirates
Hamdan Bin Mohammed Smart University (HBMSU)**

Saad personally conducts several training programs such as Human Capital Development, Leadership, Strategic Planning and Entrepreneurship Saad Has had a long and diverse career that led him to work in several organisations and different positions during his Thirty Seven years Including the post of Smart Training Manager Hamdan Bin Mohammed Smart University Director Human Capital Development Mohammed Bin Rashid Foundation Coordinator General Dubai Human Development Award, Head of Trade Industria [...]

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Khalid

Mr. Khalid Al Bedwawi

Entrepreneur | United Arab Emirates
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Khalid is an entrepreneur, he earned his bachelor degree in Mechanical Engineering from San Diego State University. California, USA and his master’s degree in Business & Engineering Management from Universally of Wollongong in Dubai. Khalid is a Former Corporate Government Relations Manager in ADNOC. He was a Speaker, Official Presenter & Master of Ceremony for multi of events in Borouge & ADNOC and was a leader of Borouge Brand & Values Campaign. He was the director of Sports, Juventus Fo [...]

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Hajar

Ms. Hajar Yousif

Emirati Storyteller | United Arab Emirates
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Hajar is an emirati storyteller, she has participated in several local plays and several state forums and voluntary initiatives, She have received Sheikh Sultan Award for Youth Energies.

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