Under the patronage of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, and President of Hamdan Bin Mohammed Smart University (HBMSU)

INNOVATION ARABIA

Conference Program

10:00 - 10:15

(23 Nov) Welcome Note

10:00 - 10:15

(23 Nov) Welcome Note
Dr. Souma Alhaj Ali, Director of Excellence and Governance, Hamdan Bin Mohammed Smart University (HBMSU)**

10:15 - 11:00

(23 Nov) Keynote Speech 1. Sustainability—Service Quality Link: A Proposed Framework and Implications for Service Innovations

10:15 - 11:00

(23 Nov) Keynote Speech 1. Sustainability—Service Quality Link: A Proposed Framework and Implications for Service Innovations
Prof. A. Parasuraman, Emeritus Professor of Marketing & James W. McLamore Chair Emeritus, University of Miami, USA

11:00 - 11:30

(23 Nov) Keynote Speech 2. Leading the Way to Excellence in Government Services Digitization

11:00 - 11:30

(23 Nov) Keynote Speech 2. Leading the Way to Excellence in Government Services Digitization
HE Mohammed Bin Taliah, Chief of Government Services, United Arab Emirates Government

11:30 - 12:00

(23 Nov) Networking Break 1

11:30 - 12:00

(23 Nov) Networking Break 1

12:00 - 13:00

(23 Nov) Panel Discussion. Measuring E-service Quality: Revitalizing CX to Reignite Growth

12:00 - 13:00

(23 Nov) Panel Discussion. Measuring E-service Quality: Revitalizing CX to Reignite Growth
Dr. Mohammed A. Nasseef, Assistant Professor of Quality and Excellence, King Abdulaziz University, Saudi Arabia, Ms. Moza Suwaidan, Director of Strategy & Innovation, Smart Dubai Government**, Prof. Phil Klaus, Prof. Dr. Phil Klaus, MBA, MRes Professor of Customer Experience Strategy and Management, International University of Monaco, Monaco, Dr. Souma Alhaj Ali, Director of Excellence and Governance, Hamdan Bin Mohammed Smart University (HBMSU)**, Mr. Colonel Mohamed Saeed Al Shamsi, Director of the Programs and Smart Solutions Directorate in the General Directorate of Smart Services and Digital Security, Ministry of Interior

12:00 - 15:30

(23 Nov) U-Start Competition

12:00 - 15:30

(23 Nov) U-Start Competition
Mr. Mohammed AlShael, CEO of the Corporate Strategic Affairs Sector, Department of Economic Development DED, Mr. Farhan Faraidooni, Group CEO, SIDRA, Mr. Saad E. Abbas, Smart Training Manager, Hamdan Bin Mohammed Smart University (HBMSU)**

13:00 - 14:00

(23 Nov) Industry Insight Session

13:00 - 14:00

(23 Nov) Industry Insight Session

13:00 - 15:30

(23 Nov) Parallel Session (Scientific Presentations). Researchers, Experts, Professionals and Learners

13:00 - 15:30

(23 Nov) Parallel Session (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:00 - 14:30

(23 Nov) Networking Break 2

14:00 - 14:30

(23 Nov) Networking Break 2

14:30 - 15:30

(23 Nov)Youth Talks

14:30 - 15:30

(23 Nov)Youth Talks
Mr. Mohammed Al Ajmani, Head of Performance Management Section, Ministry of Human Resources & Emiratisation, UAE, Ms. Maryam Al Zarooni, Learner, Hamdan Bin Mohammed Smart University (HBMSU)**, Mrs. Nasra Alhebsi, Learner, Hamdan Bin Mohammed Smart University (HBMSU)**, Mr. Ahmad Al Nashash, Executive Contract Officer, Al Wahda Sports and Culture Club, UAE, Mr. Sayed Ahmad Almoosawi, Chief Executive Officer, Freez Ice Cream

15:30 - 16:00

(23 Nov) Closing Session

15:30 - 16:00

(23 Nov) Closing Session
Dr. Souma Alhaj Ali, Director of Excellence and Governance, Hamdan Bin Mohammed Smart University (HBMSU)**

10:00 - 10:15

(8 Dec) Welcome Note

10:00 - 10:15

(8 Dec) Welcome Note
Ms. Dolly Otaky, Institutional Intelligence Director, Hamdan Bin Mohammed Smart University (HBMSU)**

10:15 - 11:00

(8 Dec) Keynote Speech 1

10:15 - 11:00

(8 Dec) Keynote Speech 1
HE Dr. Amna Aldahak Al Shamsi, Assistant Undersecretary, Care & Capacity Building Sector, Ministry of Education - UAE**

11:00 - 11:10

(8 Dec) Networking Break 1

11:00 - 11:10

(8 Dec) Networking Break 1

11:10 - 11:45

(8 Dec) Keynote Speech 2. Skills, Capabilities and Change: Future Learning for A Prosperous Future

11:10 - 11:45

(8 Dec) Keynote Speech 2. Skills, Capabilities and Change: Future Learning for A Prosperous Future
Prof. Stephen Murgatroyd, CEO, Collaborative Media Group Inc.**

11:45 - 12:15

(8 Dec) Networking Break 2

11:45 - 12:15

(8 Dec) Networking Break 2

12:15 - 13:15

(8 Dec) Panel Discussion. Learning for Skills: the Perspectives of Academia and Industry

12:15 - 13:15

(8 Dec) Panel Discussion. Learning for Skills: the Perspectives of Academia and Industry
Mr. George Ubachs, Managing Director, EADTU, Dr. Sara Almarzooqi, Writer and Educator, .Ministry of Education, Dr. Natalia Amelina, Chief of Unit of Teacher Professional Development and Networking, UNESCO IITE, Prof. Ed Robeck, Director of Education and Outreach, American Geosciences Institute, Ms. Dolly Otaky, Institutional Intelligence Director, Hamdan Bin Mohammed Smart University (HBMSU)**, Mr. Mohamed Khalifa, CEO, EDUQUAL TU

12:15 - 15:30

(8 Dec) U-Start Competition

12:15 - 15:30

(8 Dec) U-Start Competition
Mr. Mohammed AlShael, CEO of the Corporate Strategic Affairs Sector, Department of Economic Development DED, Mr. Farhan Faraidooni, Group CEO, SIDRA, Mr. Saad E. Abbas, Smart Training Manager, Hamdan Bin Mohammed Smart University (HBMSU)**

13:15 - 14:15

(8 Dec) Parallel Session 1 (Scientific Presentations). Researchers, Experts, Professionals and Learners

13:15 - 14:15

(8 Dec) Parallel Session 1 (Scientific Presentations). Researchers, Experts, Professionals and Learners

13:15 - 14:15

(8 Dec) Parallel Session 2 (Scientific Presentations). Researchers, Experts, Professionals and Learners

13:15 - 14:15

(8 Dec) Parallel Session 2 (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:15 - 14:30

(8 Dec) Networking Break 3

14:15 - 14:30

(8 Dec) Networking Break 3

14:30 - 15:30

(8 Dec) Youth Talks

14:30 - 15:30

(8 Dec) Youth Talks
Mr. Omar Alhumairi, ., The Supreme Legislation Committee, UAE, Dr. Marwa Shalwani, entist‏ and member in CSR committee, presenter of Seha wa Saada media program, Dubai Health Authority, Dr. Mohamed Al Hebsi, Student Exchange Program, Leeds University in United Kingdom, Mr. Mohammad Hussain, Executive Education Officer, Mohammad Bin Rashed School of Government, Mr. Khalid Al Bedwawi, Entrepreneur, .

14:30 - 15:30

(8 Dec) Parallel Session 3 - Industry Perspective (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:30 - 15:30

(8 Dec) Parallel Session 3 - Industry Perspective (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:30 - 15:30

(8 Dec) Parallel Session 4 - Academic Perspective (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:30 - 15:30

(8 Dec) Parallel Session 4 - Academic Perspective (Scientific Presentations). Researchers, Experts, Professionals and Learners

15:30 - 16:00

(8 Dec) Closing Session

15:30 - 16:00

(8 Dec) Closing Session
Ms. Dolly Otaky, Institutional Intelligence Director, Hamdan Bin Mohammed Smart University (HBMSU)**

10:00 - 10:15

(25 Jan) Welcome Note

10:00 - 10:15

(25 Jan) Welcome Note
Dr. Sanjai Parahoo, Associate Professor, Hamdan Bin Mohammed Smart University (HBMSU)**

10:15 - 10:50

(25 Jan) Keynote Speech 1. Innovation for a Greener Transportation Infrastructure

10:15 - 10:50

(25 Jan) Keynote Speech 1. Innovation for a Greener Transportation Infrastructure
Mr. Mousa Al Raeisy, Director - Technology Strategy & Governance Department, Roads and Transport Authority

10:50 - 11:00

(25 Jan) Networking Break 1

10:50 - 11:00

(25 Jan) Networking Break 1

11:00 - 11:45

(25 Jan) Keynote Speech 2. The importance of proper Waste Management and the circular economy to create sustainable communities for all

11:00 - 11:45

(25 Jan) Keynote Speech 2. The importance of proper Waste Management and the circular economy to create sustainable communities for all
Ms. Joelle Saab, Head of the EXPO 2020 Project, Dulsco, Official Waste Management partner of EXPO 2020, Dulsco

11:45 - 12:15

(25 Jan) Networking Break 2

11:45 - 12:15

(25 Jan) Networking Break 2

12:15 - 13:15

(25 Jan) Panel Discussion. Developing an effective and efficient Innovation ecosystem geared towards sustainability

12:15 - 13:15

(25 Jan) Panel Discussion. Developing an effective and efficient Innovation ecosystem geared towards sustainability
Mr. Olav Scholte, Strategic Alliances, Public & Government Affairs and Agriculture, Signify**, Dr. Ashraf Mahate, Chief Economist – Dubai Exports, Dubai Department of Economic Development, Dubai Department of Economic Development, Ms. Alia Aljanahi, Senior Project Manager, UAE Federal Government, Mr. Darshan Dagli, Director Software Solutions, META, Honeywell Middle East - United Arab Emirates (UAE)**, Dr. Sanjai Parahoo, Associate Professor, Hamdan Bin Mohammed Smart University (HBMSU)**

12:15 - 15:30

(25 Jan) U-Start Competition

12:15 - 15:30

(25 Jan) U-Start Competition
Mr. Mohammed AlShael, CEO of the Corporate Strategic Affairs Sector, Department of Economic Development DED, Mr. Farhan Faraidooni, Group CEO, SIDRA, Mr. Saad E. Abbas, Smart Training Manager, Hamdan Bin Mohammed Smart University (HBMSU)**

13:15 - 14:15

(25 Jan) Parallel Session 1 (Scientific Presentations). Researchers, Experts, Professionals and Learners

13:15 - 14:15

(25 Jan) Parallel Session 1 (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:15 - 14:30

(25 Jan) Networking Break 3

14:15 - 14:30

(25 Jan) Networking Break 3

14:30 - 15:30

(25 Jan) Parallel Session 2 - Industry Perspective (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:30 - 15:30

(25 Jan) Parallel Session 2 - Industry Perspective (Scientific Presentations). Researchers, Experts, Professionals and Learners

14:30 - 15:30

(25 Jan) Youth Talks

14:30 - 15:30

(25 Jan) Youth Talks
Ms. Laila Alshaer, Owner and Founder, Hanover Medical Services, Mr. Mohamed Al Hammadi, Certified Human Development and Creativity trainer, The Ideology Training institute, UAE, Mr. Ali Al Shamsi, .Student, Ministry of Interior, UAE, Mr. Hadeel Almuraqab, Freelancer photographer and social media marketing, UAE, ., Ms. Reem Alsuwaidi, Owner, United Football Academy, UAE

15:30 - 16:00

(25 Jan) Closing Session

15:30 - 16:00

(25 Jan) Closing Session
Dr. Sanjai Parahoo, Associate Professor, Hamdan Bin Mohammed Smart University (HBMSU)**

Sponsors and Partners

Strategic Partner
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Knowledge Partner
INJAZ-Al-Arab-logo-250x167
Media Partner
Edarabia
Media Partner
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[U-START] Prize Sponsor
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[U-START] Strategic Partner
MOE